Overview
Trends and Forecast dashboard is designed to provide insightful data on their your processes. It offers detailed visualizations and forecasts based on historical information, enabling you to monitor trends, anticipate future workloads, and make informed decisions.
By providing detailed forecasts and real-time data across cases, workitems, app usage, and AI operations, you can proactively manage resources, identify trends, and respond swiftly to changes. In time you will be able to identify your processes trends and be able to notice when there are irregular behaviors.
The dashboard is divided into several sections: Cases, workitems, Apps - Active Users Per Hour, and AI - Operations Per Hour.
All metrics in this dashboard can be filtered using the Process and Category drop-down controls on the top left.
The time range filter on the top does not apply to these charts, as they have their own time definition.
Cases
Creation and Closure Forecast
This section displays a forecast of the number of cases that are forecast to be created and closed over different time periods, given the historical information: Today, This week, and This month. The metric is calculated by averaging the historical daily behavior for forecasting calculation.
Creation and Closure Today
This widget shows the trend of cases created and closed today for a specific process and category. To visually separate the data, the number of closed cases is multiplied by -1, placing created cases at the top and closed cases at the bottom. The legend includes summary calculations such as the mean, maximum, and total number of cases for both metrics.
Creation and Closure Current Week
It displays the trend of the number of created and closed during the current week for a specific process and category. To visually separate the data, the number of closed cases is multiplied by -1, placing created cases at the top and closed cases at the bottom.
The legend provides summary calculations including mean, maximum, and sum for both metrics.
Creation and Closure Previous Week
It displays the trend of cases created and closed during the previous week for a specific process and category. To visually separate the data, the number of closed cases is multiplied by -1, placing created cases at the top and closed cases at the bottom.
The legend provides summary calculations including mean, maximum, and sum for both metrics.
Creation and Closure This Month
It displays the trend of cases created and closed during the current month for a specific process and category. To visually separate the data, the number of closed cases is multiplied by -1, placing created cases at the top and closed cases at the bottom.
The legend provides summary calculations including mean, maximum, and sum for both metrics.
Workitems
Creation and closure Forecast
It provides a forecast of the number of new workitems expected to be created and closed over different time frames: today, this week, and this month. The forecast is calculated using the historic creation and closure of work items.
Creation and Closure Today
This widget displays the number of new work items created and the total work items closed today for a specific process and category.
The legend provides summary calculations including mean, maximum, and total for both metrics.
Creation and Closure Current Week
This widget displays the number of new work items created and the total work items closed during the current week for a specific process and category.
The legend provides summary calculations including mean, maximum, and total for both metrics.
Creation and Closure Previous Week
This widget displays the number of new work items created and the total work items closed during the previous week for a specific process and category.
The legend provides summary calculations including mean, maximum, and sum for both metrics.
Creation and Closure This Month
This widget displays the number of new work items created and the total work items closed during the current month for a specific process and category.
The legend provides summary calculations including mean, maximum, and sum for both metrics.
Apps - Active Users Per Hour
Today
It displays the number of unique users accessing an App environment today every hour.
The legend provides summary calculations including mean, maximum, and total for the users counted.
Current Week
It displays the number of unique users accessing an App environment during the current week, every hour.
The legend provides summary calculations including mean, maximum, and sum for the users counted each hour.
Previous Week
It displays the number of unique users accessing an App environment during the previous week, every hour.
The legend provides summary calculations including mean, maximum, and sum for the users counted each hour.
This Month
It displays the number of unique users accessing an App environment during this month, every hour.
The legend provides summary calculations including mean, maximum, and sum for the users counted each hour.
AI - Operations Per Hour
Today
This widget displays the number of AI operations performed today, combining data from AI Agents and Ask Ada interactions, per hour.
The legend provides summary calculations including mean, maximum, and sum for the operations counted each hour.
Current Week
This widget displays the number of AI operations performed during the current week, combining data from AI Agents and Ask Ada interactions, per hour.
The legend provides summary calculations including mean, maximum, and sum for the operations counted each hour.
Previous Week
This widget displays the number of AI operations performed during the previous week, combining data from AI Agents and Ask Ada interactions, per hour.
The legend provides summary calculations including mean, maximum, and sum for the operations counted each hour.
This Month
This widget displays the number of AI operations performed during the current month, combining data from AI Agents and Ask Ada interactions, per hour.
The legend provides summary calculations including mean, maximum, and sum for the operations counted each hour.
Last Updated 5/11/2025 8:29:37 PM