Overview
Bizagi Monitoring Center is a centralized portal that provides visibility into platform health, process execution, AI adoption, system performance, and service availability. Available to customers with Silver, Gold, and higher support plans, Monitoring Center helps platform administrators and project owners understand how their Bizagi environments are operating and identify conditions that may require attention.
Monitoring Center brings together process and system metrics, AI-related insights, performance indicators, uptime information, and configuration records. These capabilities can help teams identify process bottlenecks, long-running operations, delayed tasks, disabled jobs, inefficient application usage, and other situations that may affect the operation of a Bizagi environment.
Monitoring Center also includes AI Advisor, which analyzes production process and work item patterns to identify automation opportunities and provide recommendations that can help improve processes and applications.
Access to Monitoring Center is managed through the Customer Portal, where authorized users can be granted the appropriate permissions.
The Monitoring Center is powered by Grafana, utilizing data sourced from Prometheus and Azure's Log Analytics. All information logged to build these dashboards remains securely within the boundaries of your subscription and never leaves your Azure environment.
Monitoring Center landing page
When you access Monitoring Center, the landing page provides a central entry point to its dashboards and management features.
At the top of the page, select a project and environment type to define the information you want to review. You can also select the period to analyze and refresh the displayed information.
The landing page contains the following areas:
AI Advisor: The AI Advisor banner provides access to recommendations generated from an AI-based analysis of production processes and work item patterns.
Select View recommendations to open AI Advisor and review the automation opportunities identified for the selected environment.
Enabling and using AI Advisor consumes AI BPUs.
AI Advisor can be enabled or disabled from the AI Advisor Settings option in Monitoring Center.
Monitoring Center areas
Use the cards on the landing page to access the information available in Monitoring Center:
•Overview: Opens the consolidated Monitoring Center dashboard, where you can review the key metrics for the selected environment in a single view.
•Metrics: Provides information about process activity, workload, application usage, delayed tasks, and user trends.
•AI Metrics: Provides information about the adoption and effectiveness of AI Agents, Knowledge, Ask Ada, and AI Workers.
•Performance: Helps you analyze long-running operations, response times, and potential performance bottlenecks.
•Uptime: Provides information about service availability and the overall health of the platform.
•Configuration: Opens Configuration Management, where you can review configuration information, version history, and change records.
Environment health
The Environment health section provides a summary of important indicators for the selected environment, including:
•Uptime
•Delayed tasks
•Async tasks in console
•Disabled jobs
Each indicator displays its current value and status, helping you quickly recognize conditions that may require further review. To investigate an indicator in more detail, open its corresponding Monitoring Center area.
Using Monitoring Center across environments
Monitoring Center supports the analysis of Development, Testing, and Production environments. The way you use the available information may vary depending on the selected environment.
Development
In a Development environment, Monitoring Center can help teams evaluate the behavior of automated processes and components before they progress to later stages. Reviewing jobs, rules, forms, tasks, and performance indicators can help identify potential issues early in the development lifecycle.
Testing
In a Testing environment, Monitoring Center can support process validation under conditions that reflect expected usage. Teams can review process execution, system behavior, and performance indicators before deploying a solution to Production.
Production
In a Production environment, Monitoring Center provides visibility into live operations. Teams can use its dashboards and indicators to monitor platform health, detect operational conditions requiring attention, and make informed decisions based on process and system data.
To review a specific environment, select the required project and environment type from the menus at the top of the Monitoring Center landing page.
Accessing Monitoring Center
You can access Monitoring Center through the URL defined for your Bizagi PaaS project or from the corresponding option in the Customer Portal.
https://monitoringcenter-[CompanyName].bizagi.com/
In the following article you can find information related to user administration.
Last Updated 10/20/2026 10:50:02 AM